At Běncǎo Herbalist, we carefully handcraft and package each order with intention. Every product is made in small batches and thoughtfully prepared before it leaves our studio. We want your herbal rituals to arrive safely and beautifully.

Processing Time

Orders are typically processed and shipped within 3–5 business days after payment is received.

Because our products are handmade in small batches, processing times may vary during:

• Holiday seasons
• Major sales events
• Product launches
• High-volume market and event periods

If there is an unexpected delay with your order, we will do our best to keep you updated.

Shipping Destinations

We currently ship to:

• United States
• Canada
• Hong Kong
• China

Customers may select their preferred available shipping method during checkout. Shipping options, costs, and estimated delivery times will be displayed before completing your purchase.

United States Shipping

• Free Economy Shipping is available on orders $50 and over within the United States.
• Free shipping applies to the order subtotal after discounts and before taxes.
• Orders under $50 will have shipping calculated at checkout based on location, package weight, and selected shipping method.
• Customers may choose from available economy, standard, and expedited shipping options at checkout.

Canada Shipping

• We currently ship to Canada.
• Shipping rates are calculated at checkout based on destination, package weight, and available carrier options.
• Customers may choose their preferred shipping method during checkout.
• Please note that international shipments may be subject to additional customs fees, duties, or taxes imposed by Canadian authorities. These fees are the responsibility of the customer.

Hong Kong & China Shipping

• We currently ship to Hong Kong and China.
• Free Shipping is available on orders $100 and over to Hong Kong and China.
• Orders under $100 will have shipping calculated at checkout based on destination, package weight, and selected shipping method.
• Customers may choose their preferred shipping option during checkout.

Please note that international shipments may be subject to customs clearance, import duties, taxes, or other fees required by local authorities. These charges are the responsibility of the customer.

International Shipping & Customs

International orders may experience longer delivery times due to:

• Customs processing
• Import regulations
• Carrier delays
• Local postal service conditions

Běncǎo Herbalist is not responsible for delays caused by customs or government agencies.

Customers are responsible for providing accurate shipping information and ensuring that imported products comply with their country's regulations.

Estimated Delivery Times

Delivery times vary depending on the destination, shipping method selected, and carrier.

Estimated delivery times shown at checkout are provided by the shipping carrier and are not guaranteed.

Please allow additional time during:

• Weather-related delays
• Carrier interruptions
• Holiday shipping periods
• Unexpected circumstances outside of our control

Once your order has shipped, Běncǎo Herbalist is not responsible for delays caused by the shipping carrier.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Please allow 24–48 hours for tracking information to become active after your package has been accepted by the carrier.

Shipping Protection & Package Issues

We recommend reviewing available shipping protection options at checkout when offered.

If shipping protection is purchased, claims for lost, stolen, or damaged packages must be submitted according to the shipping protection provider’s claim process.

If shipping protection is not selected, Běncǎo Herbalist is not responsible for packages that are confirmed as delivered by the carrier but are lost or stolen after delivery.

Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information at checkout.

If an order is returned due to an incorrect or incomplete address, the customer will be responsible for any additional shipping costs required to resend the package.

Please contact us immediately at info@bencaoherbalist.com if you notice an error with your shipping address. We will do our best to assist if your order has not yet shipped.

Lost, Stolen, or Damaged Packages

If your package is marked as delivered but you cannot locate it, please:

• Check around your delivery area
• Check with household members or neighbors
• Contact the shipping carrier directly

For packages that arrive damaged, please contact us within 7 days of delivery at:

info@bencaoherbalist.com

Please include:

• Order number
• Photos of the damaged package and products
• Description of the issue

We will review the information and work toward the best possible resolution.

Extreme Weather & Natural Product Care

Many of our products are handcrafted with natural ingredients, including botanical oils, butters, waxes, and herbal infusions. Extreme temperatures during shipping may temporarily affect the appearance or texture of some products.

During hot weather, we recommend:

• Bringing packages indoors promptly after delivery
• Avoiding leaving packages in direct sunlight or hot areas

Changes caused by temperature do not affect the quality or effectiveness of the product and can often be corrected by allowing the product to return to room temperature.

Holiday & Seasonal Shipping

During peak shopping seasons, including holidays and major sales events, orders may require additional processing time due to increased order volume.

We recommend placing holiday gift orders early to allow enough time for processing and delivery.

Questions About Your Order?

We are happy to help with any shipping questions or concerns.

Please contact us at:

Email: info@bencaoherbalist.com

Thank you for supporting handmade, small-batch herbal skincare and home rituals.

Běncǎo Herbalist
Ancient Roots. Modern Rituals.